Toyota's namesake division, their luxury Lexus line, and GM's luxury brand Cadillac topped the
American Customer Satisfaction Index's annual ranking of automakers.
Toyota was the only non-premium brand in the top five, tying Cadillac and Lexus with 87 on a scale of 100, followed by Ford's Lincoln and Daimler's Mercedes-Benz with 86. BMW was No. 11, receiving an 83, dropping three points to its lowest mark since an 80 in 1997